Refund & Returns Policy

At Marshall Artist UK, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help make the return process as simple as possible.

Return Eligibility

You may return eligible items within 14 days of receiving your order for a refund. Returned items must:

Be unworn, unwashed, and unused.
Have all original tags attached.
Be returned in their original packaging.
Be in a resalable condition.

Returns that do not meet these conditions may not be accepted.

Refunds

Once we receive and inspect your returned item(s), your refund will be processed to your original payment method. Please allow a few business days for your bank or payment provider to complete the transaction after the refund has been issued.

Please note that original shipping charges are generally non-refundable unless the return is due to an error on our part or a faulty item.

Exchanges

We do not currently offer direct exchanges. If you require a different size or colour, please place a new order and return the original item for a refund.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact our customer support team as soon as possible with your order number and photographs of the issue. We will work with you to resolve the matter promptly.